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SOURCE LivePerson, Inc.
Grainger, Bluefly, and Moosejaw among the top internet retailers that rely on LivePerson to help deliver exceptional customer experiences
NEW YORK, Jan. 21, 2014 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of digital engagement solutions, today announced that it has been named the number one provider of live chat and click-to-call solutions to Internet Retailer Magazine's Top 1000 Web Retailers for the third year in a row.
Internet Retailer Magazine's annual Top 1000 List ranks the highest performing North American retailers, based on annual online sales, and identifies the technology vendors whose products and services power each retailer. Internet Retailer identified LivePerson as the provider with the most clients in the Live Chat and Click to Call category in 2013.
"We are thrilled to have once again been named a top solutions provider among the 1,000 most successful online retailers in North America," said Robert LoCascio, founder and CEO of LivePerson. "It's exciting to see that thousands of our customers are leading the charge in creating innovative and exciting customer experiences online. We're very proud to partner with these companies and provide a solution that helps them to better understand and connect with their consumers."
"Being named among the top online retailers is a great validation of Moosejaw's commitment to the customer experience," said Chad Caudill, Moosejaw's Director of Customer Service and Warehouse Operations. "As we strive to meet customer expectations, we always look to invest in the most innovative solutions. With LivePerson technology, we are able to provide our customers with personalized, real-time shopping advice online-which has increased both customer satisfaction and business results."
LivePerson delivers industry-leading customer engagement solutions that empower companies to build powerful connections with their customers, by improving the digital journey. By providing a rich, personalized, digital experience, whether it's via chat, voice, video, or messages, LivePerson helps brands enhance the consumer's digital journey, increasing brand trust and value.
Internet Retailer Magazine's "2013 Leading Vendors to the Top 1000 E-Retailers Guide" reveals the leading e-commerce vendors that are driving sales for the largest and fastest-growing online retailers. This research guide comprehensively ranks the Top Vendors in 27 e-commerce technology and service categories -- from affiliate marketing to web performance management -- by their clients among the Top 1000 e-retailers in North America.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.
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